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FAQ

We invented 11P® to give cyclists and all athletes a high-performance alternative to wearing spandex racing outfits. The patent-pending 11P™ system includes discreet side zippers that transform shorts into either technical, form-fitting shorts or loose, comfortable and fashionable shorts. It is your choice!

Simply add what you want to say to your recipient from the shopping cart notes section. There is a small text box where you can input your gift message.

Some portions of our inventory are out of stock (or brand new items) and in the process of being manufactured. You, therefore, can purchase these products at a discount in return for receiving the item(s) (and your entire order) at the indicated expected later date.

If an order contains a Pre-Order item(s), all items in the order are expected to be be delivered at the time indicated on product page of the Pre-Order item. If you need any non-Pre-Order items delivered earlier, please contact us at info@elevenpine.com.

Shipping is free to anywhere in the continental US for orders over $100 and $5 for orders below. Standard shipping fees may be charged for shipping outside the continental US upon purchase or delivery, including duties and other fees, as well as for certain sale campaigns (e.g. Warehouse Sales).

We do ship for free to Canada, Australia, United Kingdom, most of the EU and more countries for purchases over $200. Please note that the carrier will likely collect duties and other fees from you upon delivery. If you have questions or are located outside of our shipping territories, please send an email to info@elevenpine.com and we will do our best to accommodate you.

We gladly accept returns of new, unworn and unwashed merchandise within 30 days of purchase for a full refund or exchange. For Pre-Orders, we accept returns 30 days from the date your order is shipped to you. Please note: We do not accept returns for T-Shirt orders.

Your package includes a pre-paid return postage label (The US only). Just send it back to us with a note stating what you need. We will get your exchanged product or refund out to you after they arrive. Send us an email if you misplaced or did not receive a return label at info@elevenpine.com. Please note: We do not accept exchanges for T-Shirt orders.

International orders that need to be returned are the responsibility of the customer. Unfortunately, we do not cover the cost of shipping, taxes, duties or any international charges associated with returns.

We wanted to manufacture in the US, but given the technical nature of our products, it was impossible to produce high-quality products at a price you deserve. Our products are therefore produced in Vietnam and China.

Please contact us at info@elevenpine.com with any questions, suggestions and/or requests.