Free Shipping and Returns (continental US)

FAQ

1. What is 11P™?

We invented 11P™ to give cyclists and all athletes a high-performance alternative to wearing spandex racing outfits. The patent-pending 11P™ system includes discreet side zippers that transform shorts into either technical, form-fitting shorts or loose, comfortable and fashionable shorts. It is your choice!

2. What is Pre-Order?

Some portions of our inventory are out of stock (or new items) and in the process of being manufactured. You, therefore, will receive your order after the manufacturing process is complete.

3. When should I expect my Pre-Order item(s) to arrive?

It is expected that Pre-Order items currently listed on our website for sale will be delivered in April 2017. We are hopeful it will be sooner, but you never know. 

4. How much does shipping cost?

Shipping is free to anywhere in the US. Standard shipping fees will be charged for shipping outside the US.

5. What is your return policy?

We gladly accept returns of new, unworn and unwashed merchandise within 30 days of purchase for a full refund or exchange. For Pre-Orders, we accept returns 30 days from the date your order is shipped to you. 

6. How do I exchange my purchase?

Your package includes a pre-paid return postage label (The US only). Just send it back to us with a note stating what you need. We will get your exchanged product or refund out to you after they arrive. Send us an email if you misplaced your label or have any questions at info@elevenpine.com.

7. Do your pre-paid labels cover international returns?

International orders that need to be returned are the responsibility of the customer. Unfortunately, we do not cover the cost of shipping, taxes, duties or any international charges associated with returns.

8. Where in the US is ELEVENPINE manufactured?

We wanted to manufacture in the US, but given the technical nature of our products, it was impossible to produce high-quality products at a price you deserve. Our products are therefore produced in Vietnam and China.

9. Have a question not covered above?

Please contact us at info@elevenpine.com with any questions, suggestions and/or requests.